About usWelcome to Mökkimies.com online store! We have opened a new online store that serves all outdoor enthusiasts regardless of age or gender. If you were wondering, the shop name translates directly as “cabin man” or “cabin goer”.
Information about the company
Our company, SF-Fennica Oy was founded in 1993 and we have conducted online business already since 2002. We began our online operations with the online store Pulju.net (www.pulju.net) that is still up and running strong – delivering tens of thousands of parcels to customers every year.
Mökkimies.com is a new venture by old hands in the wonderful world of Internet. Here you have a store that focuses on cabin goers, camping, fishing and other outdoors activities. Our goal is to provide you with the best possible service, high quality products, and above all with good deals. We focus on not disappointing our customers – if a mistake is made, we work hard to correct it and to avoid repeating it.
For many years now Soliditet Finland (D&B Finland) has given us the highest credit rating of AAA.
(D-U-N-S: 54-013-7171) & (D-U-N-S: 36-789-3990)
SF-Fennica Oy / Mökkimies.com
TEL. +358-10-525 1826
FAX. +358-10-525 1829
VAT number: FI22901109
Customer service +358 10 525 1826
Mon-Fri 10:00 - 16:30 GMT +2
Our bank account detailsBank Nordea Finland PLC
FI40 1578 3000 0174 12
We are proud of our fast delivery times here at Mökkimies.com. To Finnish destinations the parcel usually arrives during the next day (excluding weekends). Within Europe we use Finnish postal service Priority shipping with a delivery time of 2-7 days depending on destination. These times apply if you have placed your order before 14.00 (GMT +2) so the parcel ships out the same day. In case the product is temporarily out of stock, you will naturally have to wait a little longer.
The online store will automatically send you a tracking number for the parcel when the product(s) are picked up for packing. During Christmas time the delivery times may be a little longer than usual. We hope you understand and forgive us. Thank you
We have no control over delivery times after the product has been shipped, and if delays are due to third party errors, strikes or natural disasters.
Please follow this link to product returns guidelines.
The Mökkimies promise:
Promise #1 We know that delivering ordered products in an accurate and timely fashion is our most important task. If something goes wrong, as occasionally will, correcting the error in a satisfactory way to the customer is simply our only goal. Simple.
Promise #2 If the product you ordered is faulty or wrong – contact us immediately at firstname.lastname@example.org and we will get back to you quickly, process the order again, and give you a discount coupon for the next order. Simple.
Promise #3 If the product you ordered is otherwise unsatisfactory or fails to fulfill your expectations, please send it back within 14 days. We will replace it with another product or return your money. Simple.
Promise #4 If we fail to solve an issue via e-mail, we will give you a call when it best suits you. Simple.